Is it unreasonable of me to expect a business to provide the services it claims to offer? I was up in New England this past weekend with family. As you may or may not know, Dunkin Donuts is the coffee chain of choice up there, not Starbucks (or Wawa for me) as I am used to further south. At various locations over the weekend I asked for a mocha latte and received... not remotely one. The first time, it was half coffee (clearly coffee, not espresso) and the rest foam. I returned it, got the same thing again, ordered a regular coffee. This happened repeatedly. My favorite was when I asked for a latte, no foam, and got cold milk and espresso.
My parents and family tell me that I was being ridiculous because "that isn't what they do up here" and they just do regular coffee. I say that if you put it on the board, train your damn employees to serve a damn latte.
dk/dc What is your biggest pet peeve about clothing?