chelle (sweetassalt) wrote in thequestionclub,
chelle
sweetassalt
thequestionclub

Have you ever trained anybody in an employment setting before? Have you ever trained your replacement?  How'd that go?

My last day at my current job is a week from tomorrow.  I am moving out of state in 17 days.  I began to train someone to take over my position (I'm an insurance biller/receptionist/scheduler/transcriptionist/records clerk/physical therapy aide at a physical therapy practice) a few months ago, but then she said she didn't want the job anymore and bailed. The job is kind of complex.  We just hired a new person to take my place.  She started on Monday.  TQC, this woman is a MOR.ON. I seriously spent 15 mintues today explaining to her how to open a document template from the "My Documents" folder in Windows and then save it as the specific file you're creating from the template. However, when it comes to the more complicated aspects of the job like payment processing and posting, she does just fine.  She's in her 30s and hasn't had a job in 10 years. I don't understand with, why the economy like it is, HERS was the best resume we received, but whatever.  I was a tutor for a long time at the local community college (for English, though.  Not for this kind of stuff.) Does anyone have any tips or pointers how I can teach someone to do a task when it seems that they are clearly very far out of their depth? She keeps saying things like "this is too much" and "I don't know how you keep track of all of this stuff." The bad news is that I truly haven't even shown her the half of what I do.  
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