You call the phone company to get a service removed, because you can't afford to keep it. And the operator tells you that they can help you save money and looks over your service and then tries to SELL YOU MORE stuff?
I wanted to get inside wire service removed (regardless of how good an idea it is) because it adds on $6.50 a month to my account. So she looked through and asked if I wanted to enable collect calls to my house and if I wanted to buy X, Y and Z.
How does that save me money on my bill, if you want to pile more crap on it?