I bought a (supposed) BNWT Tokidoki bag last year from an ebayer for $200 + $15 s&h, cut the tags off and stuck it in my storage trunk without really looking it over since the outside appeared fine. My ferret got cancer. To replenish the vet fund, I sold this bag on ebay BNWOT and a buyer elected to buy-it-now for $199.99 + $10 s&h. I stuck the tags in it for her (I had saved them) and sent it on it's way, but didn't inspect it before wrapping it up and shipping it off.
She gets it and swears it's got signs of being used, including ink spots on the inside but nothing on the outside. I apologise, tell her I never carried it, but never checked it either, and ask what I can do to fix it. She wants me to refund like $70-80. I don't know why she would lie and she has good feedback, but I think that's really steep. Obviously I wouldn't put the tags in there and not at least TRY to cover signs of use if I had lied, and I have 100% feedback.
I've been sitting on this all weekend and need to figure out what to do. I don't want to screw her, but I feel I could have gotten more than $130 even if I HAD known about the condition (if it's true) and listed it appropriately but now I don't have that chance.