The book still hasn't gotten to her, and she's been emailing me for a couple weeks now asking about it. She finally purchased a different copy from someone else and is now demanding a refund from me.
It isn't my fault that the book isn't there. However, I've been on the receiving end of the "book is lost in the mail" deal and the guy issued me a refund. Two months after I ordered it, the book arrived.
However, I'm tight on cash, and I'd rather not be out $15 USD.
If you were me, would you issue a refund or would you say no? why/why not?