|eBay feedback woes
||[Jun. 23rd, 2015|12:30 pm]
The Question Club
Background: I ordered a bottle of Zoya nail polish on eBay. I buy and occasionally swap Zoyas so I've gotten a fair amount of them from 3rd party sellers, all of whom have wrapped the nail polish carefully in bubble wrap to avoid any breakage. This seems like common sense to me. However, this particular one I received was just mailed in a paper envelope, not even a padded envelope, with absolutely nothing wrapped around it for cushion. Luckily, it didn't break, but I left the seller feedback about it. I would have explained my reasoning for the feedback more, but eBay only gives you like 60 characters to give feedback, so all I could type out was "Was shipped in regular envelope with no protection. Lucky bottle didn't break."|
Overall, the feedback is "neutral," not negative, and I only gave her less than 5 stars on the "shipping and handling charges" portion. The shipping charge was $4.54 for the item, when it only takes $2 and some change to ship a bottle of nail polish, so especially for the lack of packaging, I feel that the shipping charge is too high.
The seller is asking me to revise my feedback, and sent me this E-mail:
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While no bottle has broken on me, I know of at least two instances when a bottle has broken in transit, shipped from Zoya with considerably more packaging. It's rare, but it does happen.
If you were me, would you revise your feedback? Am I just being petty, or is this a legitimate thing to put as feedback on eBay?
EDIT: Thanks everyone. I declined her request and sent her a message explaining that the shipping charge was too high for the materials used, and that Zoyas can break in transit even with better packaging, so if she's going to continue to charge so much for shipping, she may want to invest that profit she's making from the shipping charges into better packing materials. I said all this much more nicely than it sounds here though haha.