|OB & related medical workers
||[Sep. 13th, 2014|07:54 am]
The Question Club
A number of years ago, I needed the help of an obstetrician/gynecologist in an emergency department, I had emergency surgery. I was given discharge papers, with instructions to go to the OB/GYN's practice several weeks later for a follow up visit, there was a phone number to call and make an appointment.
However the phone was not answered, it just went to voicemail with instructions to NOT leave a message. However when I called a few times during business hours, no one answered the phone.
I called the hospital in case I had missed something. They said to keep trying the number.
Finally I physically visited the office. The receptionist asked me if I had an appointment and I said "no, but..." and she was all frosty with me that she couldn't help me, I would need a referral from my family physician. I then shoved my hospital paperwork in front of her. She read it, apologized and booked me an appointment :/
When I went for my appointment, while I waited in the waiting room, the phone never rang once and I'm suspicious the ringer was shut off entirely.
Are OB/GYN doctors pestered so much with people trying to make appointments without referrals, that they don't answer the phone?
I realize if I get bad service, I should take my business elsewhere, but if you have ever worked at an OB/GYN office, are you swamped with that many calls from people you can't help out because they have no referral?
I am pregnant, with my referral and first appointment booked. I called to confirm I was coming, but at this office I could leave a message but no one called me back. I look forward to seeing if their phone is silent there too.
I was going to a fertility clinic, another place where you definitely need a referral but there was always someone to actually answer the phone, even if she answered annoying questions sometimes.
Posted via m.livejournal.com.