||[Sep. 17th, 2012|11:11 am]
The Question Club
I work in a medical office and we've had this man and wife come in for a few weeks now. They bring their 4 children (all under the age of 6) and a neighbor's kid with them too. The kids scream, yell, puke, draw on our walls and chairs, and throw things around. The parents say/do nothing.|
The other day, I asked the husband and wife which of them would like treatment first so one of them can watch their kids (which is how we've done it till now and it's hard to communicate since they speak very little English). When I asked them, the wife got up and said, "Watch my kids!". I said I was sorry, but I couldn't because it was just me and the Dr. working, we had a full house of patients and also, I didn't want to be held liable for all those kids.
I guess they called my supervisor and complained....saying that they want to go to another office that will "tolerate" their kids and while I didn't say anything rude, my facial expression says it all.
I feel bad for my "facial" expressions, but I have had numerous patients complain and say that those kids disrupt their healing time and that the parents should either not bring them or try to do something about it. Also, our office is small and five kids screaming at the same time while the mom is staring off into space pissed me off.
I have felt like shit about this all day. Should I have watched their kids? What could have been done differently in order to keep these patients happy? :/