||[Nov. 21st, 2008|04:28 pm]
The Question Club
Ok, I've spent all day on the phone with Epson and Apple trying to figure out this problem. They've ended up scratching their heads, so now I head to you experts.|
Epson R1800 printer
Mac PowerBook G4, PowerPC chip, Mac OS 10.4.11
In "printer browser" the printer shows up in the list of printers connected to the computer, but the "Add" button is ghosted out thereby preventing me from adding the printer to the computer. We have reinstalled the printer drivers multiple times, same thing. I can use Epson's Printer Utility tool to print a nozzle check, so the communication path between the computer and the printer does work, just the silly OS seems to want to refuse to acknowledge the printer as an "add"able printer.
Now, to add extra sauce to this situation, in trying to connect the same printer to another computer (Mac OSX 10.4.11, G5 iMac, PowerPC chipset) and get the exact same result (ie, the computer sees the printer but ghosts out the "Add" button preventing me from adding the printer to the computer.)
I've tried Firewire and USB connections, same problems.
I've tried different USB and Firewire cables, same problems.
I have a third computer that prints to the printer no problem, but the printer was added to the computer when it had something earlier than 10.4.11 (some version of 10.4 but I don't recall the exact patch set. I'm convinced there is a problem with Epson's drivers being freshly installed on 10.4.11 because that's the only thing I can think of.)
And yes, I have googled this but have yet to find the exact phrasing to bring me a magic solution. So far all I find are "how to print better" which I'll deal with AFTER I'm able to actually get my silly computers to communicate in a useful way with my silly printer.
So, I now turn to you great faceless experts on the Internet for input. While I'm looking for serious replies, given that I've been dealing with this frustration and help desk people on the fone all day, I could use a smile/giggle too.