|Very long, buttttttt : This customer is trying to get me fired, and is FUCKING CRAZY
||[May. 9th, 2007|08:00 pm]
The Question Club
I work as a shoe salesperson. A week ago I was helping a man with shoes, and a coworker was helping his wife. They both bought a pair of shoes and left my job, happy. Two hours later I get a call saying both their shoes were a mismatch (meaning his right shoe was a 9.5, and his left an 11. His wife had a 7 and a 9). Now, this is SO uncommon at my job- the first time it's happened since I started working there [4 months ago]. It just happened to occur to both parts of a married couple. Yeah... that looks bad. :-(|
Now this guy is PISSED. I had to listen to him yell at me for 20 minutes on the phone ("I didn't think you would be so unprofessional and stupid..."). I ordered replacements for their shoes (as the matches were nowhere to be found). His came in- the wrong style of shoes came in for her. I was misinformed and was told that both were correct, and so I called to inform him that they could come in and pick them up anytime. She came in, I realized the mistake, and apologized profusely. I know they are loyal customers, so I did the only thing I could think of to please her- I offered to buy her shoes out of my own wallet. Now, my store is really expensive... nearly all the shoes are over 120 dollars... Well, she tried on a few pairs of shoes, decided she just wanted a refund, and left slightly annoyed (though she took the correct pair of her husband's shoes).
Her husband called my job a few days ago. He yelled at my manager about how rude I was to his wife. He ranted for like, 20 minutes. I don't understand- I have NEVER been nicer to a customer! I said I was sorry at least 10 times (in the 20 minute period she was there), I complimented her several times, I struck up a friendly conversation... I offered to buy her 200 dollar shoes. What. The. Fuck.
He wants me fired- that much is obvious. He has been calling my store every day. And nobody was working with me that night, so it's my word against his.
Do you think I'm going to be fired for this?
What is WRONG with this man?