||[Jul. 27th, 2006|12:01 am]
The Question Club
I am staying in a hotel in a small town in a rural community (approx population 10,000 - in Montana this is considered more of a city, I suppose).|
I am day three of a five day statewide business trip visiting different clients, interviewing witnesses, researching in libraries, etc. In the evenings, I need the use of the internet for research for the next day.
I booked into this hotel specifically because they advertized wifi access. I phoned prior to reserving to confirm that wifi was available, and was assured that it was.
I have had "very low" signal strength all night, and right now am not even sure if this will post because it's been up and completely gone all night. I'd say it's been working at 18mbps 20% of the evening, and at zero signal for the rest of the night. I've been on the phone with the support service five times, and they have had to reset their servers three times. This last time, they said that it was the hotel room that I was in, that the signal strength could not get better and it was because of the location of the transmitter.
Question: Do I complain and demand a refund?
I am staying here, in their bed, using their shower and bed and air conditioning, but I would have stayed down the street at the place for $40 bucks less had I known that I would not be able to utilize the net the way I need to.
Also, because I'm from small town MT myself, I want to avoid the whole "I'm throwing a fit because I couldn't check my precious e-mail" image. It really is putting a huge damper on my work rhythm, though...
EDIT: I think I'm honestly the only person in the hotel using the wifi right now. Seriously.
EDIT REDUX: I do have an alternate way to access, through my Verizon card (cell phone signal vs. wifi signal), but it also is so PAINFULLY slow that I have already stabbed one eyeball out and need the other one to drive tomorrow.