This question relates to the post here: http://community.livejournal.com/customers_suck/16425152.html
(as well as the previous post that is linked from that one)
Basically, the short version: I work in a bowling alley, doing "Disco bowling" - and am the only employee who does this program. We have a no loitering policy. Group of 4 came in last weekend, only 3 wanted to bowl. I told them they couldn't, they cursed at me, and went downstairs to complain. Down there, they explain that the one not bowling is an aide to another one of the group, who is handicapped. this was not mentioned to me. They left, and called the manager on Monday, who gave them free passes for this weekend. They are also having some sort of gathering in one of our "party rooms" tonight. I will have to deal with these people.
So, the question is: how would you react towards this guy and his guests tonight? Would it be a clean slate, like you'd never met before? Would you apologize? (I'm not crazy about this option, as I have heard from management that I did everything exactly right, so I don't want to apologize to the guy when HE was the jerk)
Also, I'm quite sure he'll bring people not planning on bowling, just to prove his point, as well as try to do other things against the rules. Should I let it slide, and then speak to the boss afterwards, or stay tough on him? (He accused me of being on a power trip last time!) Would it be a good idea to call the other employee working tonight on speaker phone when I have to deal with him, just in case?
And, totally unrelated: a couple of days I took an "IQ test" online. I don't really trust it so much, especially because it was a joke (when you get your results and post it to your LJ, it says the "real" score to you, but a borderline-retarded score to anyone else viewing your page. It has a cartoon rabbit face on it. Does anyone know what I'm talking about? What are some other, possibly more reliable IQ tests available online? (A friend of a friend wants to take one online, but I can't remember where to find one!)