I need to locate some studies I first heard quoted when I joined the training staff at call center a couple of years ago. According to the study, call center jobs faced the highest levels of stress and the greatest rate of turnover of other jobs. They also covered things that could elict a staff to stay longer. My boss had come upon them at a conference devoted to call center management at that time (Summer 2004.)
Googling didn't help me. I seem to be searching the wrong keywords. Does anyone here have any idea what I'm talking about? Or where I might locate them? Gracias.