stayintru2me (stayintru2me) wrote in thequestionclub,
thequestionclub account

Has anyone ever tried to log into their Amazon account to find out that it doesn't accept your password and e-mail address combo? And then clicked on "Forgot Password" and been told *** We can't seem to identify you using your email address alone. *** and given options to contact customer service or create a new account?

It's happened to me twice now. I have no clue why. Am I the only person that this happens to? Does anyone know why it keeps happening to me? I don't use my account every week or anything, but I've had orders there within the last six months and my account is between three and four years old. Both of these incidents have taken place within the past 7 or 8 monts. Last time they were able to look up my information with the last few digits of my credit card number and a listing of items that I could remember purchasing on it. But it's just annoying that it keeps happening.

So TQC, am I alone in this? Or is this common practice nowadays?
  • Post a new comment


    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded