claddaghemerald (claddaghemerald) wrote in thequestionclub,
claddaghemerald
claddaghemerald
thequestionclub

Wording a question

If a store is known to charge for their bags, and has a screen to show ever charge a customer puts in, is it necessary for cashiers to specifically mention the cost?  Something like 'Do you need to buy a bag today?' or is 'Do you any need bags?' enough?

DK/DC: Now that it is getting warmer out, tell me some of your favourite cold drinks. I love Iced Capps/cold coffee. :D

The grocery store I work as a cashier for charges five cents for plastic bags. I am suppose to ask everyone-and have found the easiest way is 'Do you need any bags today?' It gets the message across quickly and, while I don't mention that there is a cost for the bags, there is a computer screen a foot and a half away from where they stand that shows everything I ring in.

I never deny the cost, but a customer harrassed me about the wording of my question yesterday. He said, before I even asked about bags, 'consider how to word the question' out of the blue. So I had no idea what he was talking about. Then I ask if he needs any bags and he says yes. Then he asks, after he pays if there were any 'secret fees' and I said no. He asks if he was charged for bags and I say yes. So then he starts going off on me about how I should have told him but obviously he knew ahead of time.

This is all while there is a line of at least eight people wanting to pay and it made me very uncomfortable because, of course, I am at work so all I can do is say 'sorry for the trouble' and such. My manager never said I had to mention cost, but as we are monitored on the length of time per transaction, I try to keep things as smooth and unwordy as possible.

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