Donna (sassi214) wrote in thequestionclub,
Donna
sassi214
thequestionclub

Yesterday I did a local Spring Handmade Market event at a middle school. (I have a small handmade goods business that I own/run/etc by myself.) I've done a bunch of these types of events over the last 8 years but I feel like I'm still so awkward when it comes to standing there selling my wares.

I lay out my booth in a pleasing way and basically just smile and say hello to anyone who comes in and checks my stuff out. I'm TERRIBLE at smalltalk.

If you were to be shopping at a market like that, how would you want the proprietor to interact with you? I've always eschewed a hard-sell approach whether I'm on the giving side or the receiving end. Do people ever look to be sold on something?

So I say "Hi!" or "Good morning!" or "How are you!" and follow up with a "Please let me know if you have questions or need help with anything" and that's it. I stand there and give them there time to browse.
But then I feel weird just standing there. And I don't want to feel like I'm pressuring them into staying and buying. I don't want to straighten up while they're browsing because the booth is small and that would be awkward. Sometimes I will sit down in a chair and knit. But then I feel like I'm not paying attention to my customers.
I don't know! My sales are good but I wouldn't mind improving my approach and interaction if it needs tweaking.

Can you give me some advice?

Do you want to talk to the artisan? Do you want to be left alone? Would you feel slighted if the person was sitting there knitting? Or reading even?
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