I was billed $191.00 for the visit which I paid on that same day.
My dentist sent a duplicate claim to the insurance for the same services on the same day and the insurance denied the duplicate claim which says I owe $479.00 for the same services that I paid the $191 for.
I called my insurance co. and told them about the claim and the customer service rep said that I didn't need to worry about the $479.00. I tried calling my dentist but they're closed for the night so I have to try them again when they open.
If the dentist wants me to pay the $479 for the duplicate claim, what actions do I need to take? I'm not sure if I contact my insurance again, mail a claim dispute, or do something else.
I don't trust that the customer service rep knew what she was talking about when I called my insurance and I'm guessing that I'm going to get charged for the duplicate claim by my dentist which is horse-shit. If anyone's had experience with this and knows what to do, any assistance would be greatly appreciated.