麻美 ~ asami (asa_chan) wrote in thequestionclub,
麻美 ~ asami
asa_chan
thequestionclub

Printer problem

My parents bought the HP Officejet Pro 8600 N911a printer because their old printer died.



My dad tried to set it up and everything seems to have worked, i.e. the laptop is connected to the printer via wifi.

(If I use the wrong terms please excuse me I am German)

The printer also recognizes the ink cartridges and tells us that all of them are full. I shook one and some ink dripped out so obviously they aren't empty

But when we try to print out a printer status (not sent from the laptop, but from the printer itself) it doesn't print anything. It makes the typical sounds and moves but only a blank white sheet of paper comes out.

No error message at all.

The printer does get the print command from the laptop (wireless connection works), I even tried to print a word document and the printer began to print, but once again only an unprinted white sheet of paper came out. Copy doesn't work either.

I googled and looked through the manual but something like this wasn't mentioned.



WTF is wrong? :(

The service hotline is only Mo-Fri and there isn't a live-chat available for my product.

ETA: Problem solved. :)

Yesterday I ate Butter Chicken, what did you eat?
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