can_be_cruel (can_be_cruel) wrote in thequestionclub,
can_be_cruel
can_be_cruel
thequestionclub

Say you're a retail worker. Someone brings in an item that you don't recognize as being from your store, and presents a receipt that is a couple years out of date (I assume most retail places have a 30-90 day standard). The item is broken or worn out, and the person swears they just recently pulled it out of storage and used/wore it, and it was defective.

Now say this person does this on a regular basis, and your manager always accommodates them, but it is up to you to decide whether or not to give them a refund/exchange/whatever.

What would you do?
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