Once, I was training someone who was going to be a replacement for me (I was the office staff at a single-practitioner physical therapy office. My boss/the business owner was the best person I've ever worked for). Since we were a small-potatoes operation, we did all of our medical records in Microsoft word. Just a plain document made from a template with a couple headings. One document per patient per injury/illness. The file name was the patient's name and date of evaluation. They were saved in folders that were organized by year, the templates were in a folder called "Templates" and all of those were in the "My Documents" folder on the desktop.
So, I was showing her how to open up the document template.
Me: So, you just open up the My Documents folder, and then open the
Trainee: Wait, what did you open?
Me: My Documents?
Trainee, voice shaking: Yes. Why did you open that?
Me: Because that's where the other folders are?
Trainee: But how did you know they were in there?
Me: Because the person who trained me told me that that's where the folders were?
Trainee, eyes welling up with tears: But how will I know where to look for stuff?
Me: Um, well, that's what I was showing you. All the templates are in this folder, all the records are in the yearly folders, and that's pretty much all you're going to be doing.
Trainee: But where did those folders come from?
Me: Uh, that's just they way things were organized when I started working here. You can move things around if you want.
Trainee: But how did you find those folders?!
Me: The person training me told me to double click on the My Documents icon and then those folders were in there.
Trainee, now actively sobbing: Excuse me, I need to go to the restroom. I don't know if I'll ever figure this out!