I changed my name & notified my bank 7 months ago. I moved and notified my bank on May 22nd. My debit card receipts still say my maiden name and I can't use my credit card at the pumps that require a zip code. I haven't received a credit card bill in 3 months. I called a week or two ago and they said everything was fine and allowed me to pay my bill via phone with an operator since the automated method failed. I called this morning and asked about my name & address again and sure enough- it didn't get updated somewhere so that's why I haven't received my bill/been able to use my credit card at the pump. I called and tried to do the payment via automated method and it failed again, so it transferred me to a person who said she'd have to charge me to do the payment. I told her I didn't understand why because the only reason I was paying by phone is because they never sent me the bill because of their mess up. She said it wasn't because of the address confusion but because of some separation between my credit card and checking account. I told her that may be, but if I had received my bill like I should have, I would have sent a check instead of being forced to pay on the phone. She still would not take my payment without charging me so I have to go to the bank to make a payment and it will take all my willpower not to bitch someone out today :(
Sorry for the TL;DR.
