A customer is attempting to get you to do something that is against company policy. It will cost the company about $20. You tell her what the normal policy is and the customer gets very angry and threatens to tell all her friends about the bad service from your company. Your supervisor is unavailable. What would you do?
Get help from another supervisor
Do what the customer wants
Ask the customer to calm down before you will help her
Politely explain that you cannot override the policy
Ask a coworker for help
edit: now they're asking me to match clothes