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[Feb. 14th, 2013|12:19 am]
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[marievignette]
so i've had my issues with att, but now i'm just totally mad. they just switched me to the new, "better" fiber optic internet. i went from 1.5 mbps high speed to 3.0 mbps fiber optic. i have a i have a motorola NVG510 router or modem or whatever.
now that i've switched, my xbox hates it. i finally can connect to xbox live, but it HATES internet play, and also dislikes netflix. i have done everything i can think of and everything google is telling me to do. i finally opened the NAT settings after about 50 tries, but that didn't help. so i've switched to a static ip address, no help there, port forwarding, no help there. gameplay SUCKS, and i dont even understand what i've all done other than that i've done everything i can remotely understand.
have any help for me? and ideas, any thoughts, any similar experiences?

dk/dc? what is something that you pay for that sucks? or something that you thought would be super cool but ended up sucking?
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Comments:
[User Picture]From: arielcharming
2013-02-14 06:27 am (UTC)

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idk I've always used Comcast internet, never had this issue.

On a related note: I called them today to set up *just* internet at my new place & I think $60 for "high-speed" internet sucks.
[User Picture]From: hereisfar
2013-02-14 08:10 am (UTC)

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At BrightHouse it's freaking $80.
[User Picture]From: hereisfar
2013-02-14 08:09 am (UTC)

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No advice for you on your AT&T issues but two things I pay for that suck:

-My AT&T phone bill is through the roof for a family plan and my boyfriend and I can't figure out why. We were quoted a number and have paid triple that. Talking to representatives on the phone is circular hell so we really need to go in together but it's difficult to find a time the store is open when we are awake/not at work/together/not sick. It's frustrating. I love my iPhone and I'm pretty sure it's mostly a mistake/sign up fees but I can't find any definition of it on the bill. I'm not against crying on cue/going to another company.

-Brighthouse Networks internet blows. It's the most money I've ever paid for internet service and the worst quality I've ever received. Their "lightening speed" isn't fast enough to run Netflix or hulu on a computer, I lose service for at least a half hour weekly, they bill a month in advance (so my first bill was in the hundreds for two months I hadn't received yet), and their tech to initially install my service didn't show up AT ALL without a phone call/apology. I would have left them a long time ago/never used them at all but they have a monopoly on my area and there is no one else to go to. I've gotten a lot of cuts on my bill because I call and complain whenever something big happens (my bill being crazy expensive, losing service for two hours, no tech) which is cool but not really worth how crappy their service is.
[User Picture]From: zanegief
2013-02-14 02:41 pm (UTC)

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I need more info, what's the actual download/upload speed you have? Are you wired or wireless? How big is the network?

My gut feeling is that you're not getting anywhere near the 3 mbps and then it's probably dropping more if it's wireless / being bogged down by other devices.
[User Picture]From: marievignette
2013-02-14 05:41 pm (UTC)

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im not sure about the actual speed other than that he quoted me 3mbps... im wireless and so is the xbox, if i could id just ethernet it but the house im in is nowhere near helpful with that. it's just my laptop which i use mostly for lj/youtube and my xbox which is for cod and netflix.
[User Picture]From: zanegief
2013-02-14 05:53 pm (UTC)

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Speedtest.net is a pretty easy one to use to get a decently accurate number. Also if the xbox is a distance from the router there could be a drop in signal strength due to a number of possible reasons. I actually rearranged my place so that my 360 could be plugged in to the router. Another thing to keep in mind is that 3mbps down and 1mbps up is the recommended minimum for xbox live.
[User Picture]From: marievignette
2013-02-15 07:06 pm (UTC)

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yeah, speedtest gave me my up/down load speed as .31 mbps and when i called att and told them they did some sort of reconfiguring... its better but not perfect. yay?