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[Feb. 5th, 2013|08:30 pm]
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[shinygobonkers]
So it used to be, few years ago, that when you called computer company support lines, you generally got someone with a foreign accent, often Indian subcontinent - my experience at least. Recently, several experiences of mine + friend would seem to suggest that, HP at least has switched over to using employees with Southern US type accents. This has been the case in several phone calls about unrelated issues over last half year or so...

anyone else had dealings with big name computer company support/warranty/customer service calls recently? what did your person sound like?

any ideas/thoughts about the change?
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Comments:
[User Picture]From: heyfashion
2013-02-06 01:34 am (UTC)

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I had to call HP recently about a printer, the guy I spoke to just had a standard american english accent.
[User Picture]From: siren_songs
2013-02-06 01:35 am (UTC)

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Not a computer company, but my organization's internal IT department used to be located in Bangalore, with a few key individuals in domestic offices. Now they're all being hired in CA instead.

We have a LOT of different systems and a lot of different client products that require behind-the-scenes support, and the communication issues were becoming problematic. In my role, we occasionally need to set up a WebEx or something with a client and conference in IT, and that just wasn't possible.
[User Picture]From: sblmnldrknss
2013-02-06 01:58 am (UTC)

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The only places I ever call are Vizio and Apple, and they both have US and/or Canada support. I think people just got way too fed up with overseas tech support.
[User Picture]From: cinnamontoast
2013-02-06 04:42 am (UTC)

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American companies are now sourcing out the work to 'freelance' American home based agents that are paid by the minutes that they are actually on the phone. It turns out that it is cheaper to do it that way than to outsource the work to companies overseas.
[User Picture]From: paige_nevaeh
2013-02-06 08:27 am (UTC)

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I had to call National Rail about their website not working properly a few weeks ago.
The guy I spoke to had an Indian accent. He was really helpful and friendly.

I don't live in America though haha.