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[Nov. 21st, 2012|11:30 pm]
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[plugmebaby]
hey tqc! remember my old post about how i was billed $600++ for my phone bill this month? well since the phone operators were of no help, i decided to try and track my data usage on my iphone and see if it matches up with the one on my bill.

so on my bill, my data usage for today was 17mb+. on my iphone, it says that my sent data is 4mb and my received is 26mb, does that match up?? i get a daily update on how much data ive spent that day, but how do i check this with whats on my phone?

eta: tbh at this point im starting to believe that even me going in store to talk to someone personally isnt gonna help (and neither is me filing a complaint to the ombudsman), since my only argument is that "i SWEAR i didnt use that much data." so... whats the worst thing that could happen if i just refuse to pay? i have 4 mths left in my contract. :x
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Comments:
[User Picture]From: mandab123
2012-11-21 12:53 pm (UTC)

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That seems really high if you are seeing those kinds of numbers daily. Do you have wifi access turned on so your phone will use the wifi first and you won't get hit with data charges? I'm almost always on wifi when I use my phone and I only had three days this month when my data usage was higher than 1 mb.
[User Picture]From: gunshotbeauty
2012-11-21 12:55 pm (UTC)

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did you end up contacting someone higher up in the company or the ombudsman?
[User Picture]From: plugmebaby
2012-11-21 01:03 pm (UTC)

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i did file a complaint with the ombudsman, and im not confident enough to go in store :/ idk i feel like my only argument is that i didnt didnt didnt use that data, i dont have evidence. i dont want to just be all "im NOT paying." :/
[User Picture]From: gunshotbeauty
2012-11-21 01:11 pm (UTC)

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is there anyone who can come with you and be more of an authority figure for you? vodafone are full of such bullshit and you shouldn't pay and accept this because if they can't explain and show that you DID use the data you shouldnt be paying
[User Picture]From: plugmebaby
2012-11-21 01:20 pm (UTC)

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nope no one, i feel like they would just treat me as someone trying to get out of a high phone bill if you know what i mean. i am so frustrated that i think i should just pay, but i know its wrong i absolutely shouldnt have to. i just dk what to do now.
its against the law to keep a record of how we use our internet data (its private).
[User Picture]From: melontree
2012-11-21 01:47 pm (UTC)

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Hmmm okay, after reading more about your situation, I would fight it. There is no obvious reason you would suddenly start using TONS of data, they can't prove you did it either. Don't let them bully you into paying.
[User Picture]From: plugmebaby
2012-11-21 09:03 pm (UTC)

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i called customer service twice, and i told them that once my bill went up to 140 (from a 79 cap) and it shocked me but i realised i DID use a lot of internet on my phone, plus i tethered it to my laptop a couple of times that month. so i paid.

but to go up to 600, without me noticing? after i deleted facebook? during my exam season?? i mean... come on. yes i did see my bill, it just has "data usage" for internet daily. and apparently i went over my cap 11 days into the new bill month. i went right up to $103 the first day (33mb). from my twitter, i stayed at home that day. they cannot break down what you used data on - its illegal. so they sort of have "proof" in the sense that.... thats what it says on my bill.

i basically dont have any evidence to fight them off really, and i dont want to seem like a customer whos just trying to get out of a super high phone bill. cause for all they know i *am* using the data. but im not, and thats all i can say for myself :x
[User Picture]From: elikaa
2012-11-21 01:31 pm (UTC)

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My mum got a £700 phone bill once for internet use and refused to pay. She asked why the company didn't call her when it reached that level because they could see from her previous bills she was not an internet user, so they said she didn't have to pay and it was probably a mistake on the company's side.
[User Picture]From: plugmebaby
2012-11-21 01:38 pm (UTC)

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when i called customer service they said they sent me a text to warn me of excess usage, and when i checked - i had noooo such thing! they said "we as a company provide this service for you. even if we didnt, its still your responsibility to check on your data usage."

i mean wtf. last month my bill shot up from $82 to $274 but i BELIEVED it, and paid! and this month it shot up to $600. they show you a graph of your bill amount in the last 3 months and it was SUCH a huge spike idk how they dont find this suspicious after 20 months of me staying within about +$50 above my $70 cap.
[User Picture]From: melontree
2012-11-21 01:45 pm (UTC)

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Eh, couldn't they send your file into collections and harass you constantly? Also bring you to court... I think big corporations tend to follow through on these things.

I would investigate as much as I could, then assume they must be right (unless it was CLEARLY way over) and just pay the bill. I have a tendency to make silly mistakes like this from time to time, so in my case they would probably be right :/

Can't they give you a breakdown of data use or something?? I thought they kept records on all these things. I would want to see it on paper.
[User Picture]From: due27south
2012-11-21 02:19 pm (UTC)

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I would shut off your phone and see how much they tell you your phone used. It sounds like multiple people are using your line! I'd still go into the store and just keep raising a fuss. If they don't help you, ask to speak to a manager, then their manager, etc. Not going in and just stopping paying is a bad idea.
[User Picture]From: 67words
2012-11-21 02:35 pm (UTC)

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this. shutting off your phone for one day is a great idea, because then you can easily see if you are getting erroneously charged.
[User Picture]From: sonarafaey
2012-11-21 02:58 pm (UTC)

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Did recently upgrade to the newest OS? I've heard that people have been having issues with massive data usage after doing so.
[User Picture]From: plugmebaby
2012-11-21 09:03 pm (UTC)

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that came up in the last post and thats the thing - no! i havent been able to download the damn new ios.
[User Picture]From: bad_lcuk
2012-11-21 03:28 pm (UTC)

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Go in to the store. This is ridiculous and i pretty much guarantee its not your fault.
[User Picture]From: saintwithasw0rd
2012-11-21 03:40 pm (UTC)

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Did you download any new apps last month? Some apps run constantly. First shut off your phone for a day, and then delete every app on your phone.
[User Picture]From: chibianne
2012-11-21 03:56 pm (UTC)

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I had this happen, there was something wrong with my phone. It was getting hot and the battery was draining all the time. Put me over my data, not by that much because I was on Wi-Fi most of the time it was happening. Something was just constantly using up bandwidth, even though I had background data turned off on all my apps. If phones can get viruses, that's what this was, and the only way I could make it stop was to have the phone's OS reset. I shared my sob story and got the extra fees removed from my bill (AT&T). But it was like $30, not $600. A friend of mine got AT&T to waive $500 from her bill for overages because she "thought she was on an unlimited plan" but wasn't. They said "OK, don't do it again." I don't know who your phone company is, but if you are in a situation like that they might help you out, if you can ever get someone on the line. Telling them you are going to cancel service when your contract is up if they don't fix it, might work as a last ditch effort. Hopefully they want to keep you as a customer.
[User Picture]From: plugmebaby
2012-11-21 09:05 pm (UTC)

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my battery's not draining all the time :/ im with vodafone australia and apparently others have experienced the same thing from a quick google search. they had it sorted at the store but im not sure if they actually had evidence of it :/

ive been happy with them for 20 months, and im actually willing to start a new contract with them if i can get out of that bill AND my current plan.
[User Picture]From: xopiateslavex
2012-11-22 02:11 am (UTC)

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Seriously, you need to go in there and get that shit taken care of, like NOW. You realize it's just going to keep happening if you don't get this straightened out, right? If there's 4 months left on your contract, you could end up getting taken to court for a ~$3000 bill just because you didn't want to go in and fight this BS. Go go go!
[User Picture]From: plugmebaby
2012-11-22 02:16 am (UTC)

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i contacted them thru twitter and they responded, saying they will investigate if i email them details, which ive just done. also i filed a complaint with the ombudsman and they called me today saying they will file the complaint, and if the resolutions guy at vodafone doesnt contact me by 6 dec, to call the ombudsman again. YAY. i am so glad im being heard.
[User Picture]From: xopiateslavex
2012-11-23 01:40 am (UTC)

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Awesome!! So glad to hear it's being looked at. :)